Refund & Cancellation

At Om-Sai Industries, we prioritize customer satisfaction and ensure that all products sold are of the highest quality. Please review our return and refund policy carefully before making a purchase.

Return Policy

• We offer a 7-day return policy from the date of delivery.

• To be eligible for a return, the item must be unused, unopened, and in its original packaging.

• Returns must be initiated within 7 days of receiving the product by contacting our customer support team.

• Once the product is returned, the replacement product will be delivered within 7 days.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refund Policy

• Refunds will be processed only after the returned product has been inspected and approved.

• If approved, refunds will be credited to the original payment method within 7-10 business days.

• Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images and details of the issue.

• Upon verification, we will provide a resolution, which may include:

  • A replacement of the damaged or incorrect product.